Job Description
Description The
General Manager is responsible for overseeing all aspects of a dealership's operations, ensuring profitability, customer satisfaction, and compliance with industry standards. This role requires strong leadership, business acumen, and a deep understanding of the automotive industry.
Responsibilities Financial Performance: - Develop and implement annual business plans and budgets.
- Monitor and analyze financial performance, including sales & service, profit margins, and expenses.
- Implement cost-saving measures and strategies to improve profitability.
Sales Operations - Set and achieve sales goals for new and used vehicles.
- Oversee the sales team, providing training, coaching, and motivation.
- Manage inventory levels to optimize sales and minimize costs.
Customer Service - Ensure exceptional customer satisfaction throughout the entire sales and service process.
- Resolve customer complaints and address issues promptly.
- Implement customer loyalty programs and initiatives.
Human Management - Develop and maintain a positive work environment.
- Manage employee performance and address disciplinary issues.
- Recruit, train, and manage a high-performing team.
Compliance - Ensure compliance with all applicable laws, regulations, and industry standards.
- Maintain accurate records and documentation.
- Manage relationships with manufacturers and suppliers.
Marketing And Branding - In conjunction with the marketing team, develop and implement effective marketing strategies to attract new customers.
Qualifications - Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Bachelor's degree in business administration or a related field.
- 5+ years of experience as a General Sales Manager or 3+ years as a General Manager at a franchise dealership with a track record of success.
- Strong leadership and interpersonal skills.
- Excellent written and verbal communication skills and negotiation abilities.
- Strong financial acumen and analytical skills.
- Knowledge of automotive industry trends and best practices.
- Ability to work under pressure and meet deadlines.
- Outgoing, and positive attitude
- Certifications in automotive management or sales a plus.
Physical Requirements - Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
- Standing and Walking: There may be times when the general manager needs to stand, walk around the dealership, or attend meetings.
- Reaching and Bending: The manager may need to reach for files, supplies, or equipment.
- Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment.
Benefits Of Working At Swickard - Career Path –Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- Opportunities for continued personal and professional growth.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive Benefits Package - Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
About Us - We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!?
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? #T5
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