Lead Coordinator, Group Tours and Customer Visits - Events Planning Job at TekWissen LLC, Moline, IL

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  • TekWissen LLC
  • Moline, IL

Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.

Job Title: Lead Coordinator, Group Tours and Customer Visits Events Planning

Location: Moline, IL, 61265

Duration: 24 Months

Job Type: Temporary Assignment

Work Type: Onsite

Visa sponsorship is not available, now or in the near future, for this position.

Job Description:

  • Ensures that excellent customer service is given to visitors and customers interested in learning about the company and the equipment it produces resulting in the best possible client experience.

Duties:

  • Coordinates and plans all factory tours.

  • Prepares tour guide work schedules ensuring appropriate number of tour guides are available for scheduled tours.

  • Compiles data necessary to prepare files or create standard and special reports using defined formats.

  • Performs office administrative duties including correspondence invoicing filing bill payment and reporting.

  • Acts as the Company representative during factory tours and events.

  • Trains tour guides on tour routes and appropriate information to provide guests.

  • This position may require driving.

Responsibilities:

  • Coordinates and plans all factory tours for enterprise facilities.

  • Partners with on-site tour team and security to confirm factory tours.

  • Completes vetting process for all tour requests.

  • Manages tour coordination procedure and policy within Cvent platform

  • Provide tours at world headquarters for VIP guests

  • Provide event support and coordination for local headquarters events and conference rooms

  • Event liaison between Cvent builder and stakeholders

Skill Set Requirements:

  • Project coordination experience

  • Excellent Communication Skills: Ability to convey information clearly and effectively to diverse audiences.

  • Public Speaking: Comfort and confidence in speaking before groups of people

  • Customer Service Orientation: Ability to address inquiries and resolve issues efficiently and politely.

  • Ability to multi-task and work in a fast-paced environment

  • Adaptability: Flexibility to handle unexpected situations or changes in tour plans.

  • Organization and Time Management: Efficiently manage tour schedules and ensure timely completion of tours.

What sets you apart:

  • Previous client experience

  • Experience with Cvent event management platform

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Temporary work, Work at office, Local area, Worldwide,

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